{"id":9420,"date":"2025-07-31T19:36:50","date_gmt":"2025-07-31T19:36:50","guid":{"rendered":"https:\/\/wasimi.co\/?page_id=9420"},"modified":"2025-08-13T05:51:36","modified_gmt":"2025-08-13T05:51:36","slug":"faq-policy-2","status":"publish","type":"page","link":"https:\/\/wasimi.co\/?page_id=9420","title":{"rendered":"FAQ & Policy"},"content":{"rendered":"\t\t
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Explore Timeless Elegance<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your Guide to Our Heritage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to our Help Center \u2014 where clarity meets care.
Here you\u2019ll find answers to common questions about our offerings, orders, and shipping process. At Wasimi, we take pride in delivering more than just garments \u2014 we deliver heritage.<\/p>

\u00a0<\/p>

Each piece is carefully crafted and thoughtfully packaged, reflecting our commitment to quality, tradition, and elegance from Morocco to your doorstep.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tShop Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Your Questions Answered<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you'll find answers to common inquiries.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the shipping policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We offer free shipping on orders over $120. Your order will typically arrive within 3-5 business days. For international shipping, please check our shipping policies for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our offerings include a wide range of sizes from S to XXL. Each product page features a detailed sizing guide to help you find the perfect fit.<\/p>

(p.s. We also have kid’s sizes!)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Caring for Your Djellaba: A Simple Guide<\/strong><\/h3>

To preserve the beauty and structure of your linen djellaba<\/strong>, a few essential steps will go a long way:<\/p>

  1. Hand-wash<\/strong> gently in cool water with a mild detergent.<\/p><\/li>

  2. Avoid using bleach or harsh chemicals, as they may damage the fabric or embroidery.<\/p><\/li>

  3. Rinse thoroughly and refrain from wringing or twisting.<\/p><\/li>

  4. Lay flat on a clean towel<\/strong> to absorb moisture, then air-dry in a shaded, ventilated area.<\/p><\/li>

  5. Do not tumble dry.<\/strong><\/p><\/li>

  6. Store folded in a cool, dry space \u2014 avoid hanging for long periods to prevent stretching.<\/p><\/li><\/ol>

    With proper care, your Djellaba will age gracefully and remain a cherished piece for years to come.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    Yes, we accept returns within 30 days of purchase as long as the item is unworn and in its original packaging. Please visit our return policy page for more details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    We accept major credit cards, PayPal, and other secure payment methods. Your payment information is always kept safe and secure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Absolutely! Once your order is shipped, you will receive a tracking number via email so you can follow your parcel’s journey to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    We are here to help! Feel free to contact our customer service team for any further inquiries. Your satisfaction is our priority.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    Yes! We love connecting with our community through events. Stay tuned for our upcoming workshops and gatherings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    Follow us on Instagram & Tiktok @Wasimi.co<\/p>

    Join our newsletter for the latest updates, exclusive offers, and insights into our new collections. We\u2019d love to keep in touch!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Our Promise<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Terms of Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFostering trust in each step we take.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      We ensure clarity about your rights with our carefully crafted terms. Your satisfaction is paramount, and we strive to create a harmonious shopping experience. If any issue arises, we are here to assist you with understanding our policies, ensuring everything is tailored to your needs, values, and expectations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Refunds and exchanges are designed with integrity at heart. We believe in the worth of our craftsmanship and your satisfaction is essential. If something falls short of your expectations, you can reach out to us, and we will navigate the return or exchange process with care and empathy, honoring your concerns and needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Your personal data is treasured. We handle information with the utmost care, respecting your privacy as we navigate the digital landscape together. Our commitment extends to transparency regarding how data is used, allowing you to feel safeguarded and respected throughout your journey.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Privacy and Cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            We use cookies to enhance your experience and ensure that our site remains a warm and welcoming environment for you. By choosing to visit us, you’re agreeing to our cookie policy, which allows us to better serve you without compromising your sense of style and values. We are here to walk this journey with you, transparently and respectfully.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Be assured that respecting your privacy is our foundation. Every interaction is designed to empower you, giving you clarity and confidence when it comes to your personal information. Together, we forge a bond built on trust, one that reflects our commitment to you and our shared values.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCultivating a community of trust and respect.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                Our principles ensure that ethical practices guide all operations. From sourcing to selling, we are dedicated to acting justly and honorably\u2014no shortcuts. This ethical commitment reinforces an authentic relationship between our brand and valued customers, paving the way for a respectful shopping experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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